Refund and Return Policy
Refund and Return Policy for Jaxxoneyewear.com
Effective Date: 01/10/2024
Thank you for shopping with Jaxxoneyewear.com! We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
1. Return Eligibility
We accept returns of unworn, unused, and undamaged eyewear within [30/60] days of delivery. To be eligible for a return, items must be in their original packaging, including all accessories and documentation.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at sales@jaxxoneyewear.com or call us at +91 7905242460 to request a return authorization.
Prepare Your Package: Include your order number, a copy of your receipt, and the reason for your return.
Ship Your Item: Return the item to the address provided in your return authorization email. You are responsible for the shipping costs associated with returning the item.
3. Refund Process
Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used at the time of purchase. Please allow [5-10] business days for the refund to reflect in your account.
4. Non-Returnable Items
The following items are non-returnable:
Customized or prescription eyewear
Clearance or final sale items
Gift cards
5. Exchanges
If you need to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7] days of receipt. We will arrange for a replacement or refund at no additional cost.
7. Customer Service
If you have any questions or concerns regarding our refund and return policy, please reach out to our customer service team:
Jaxxoneyewear.com
Email: sales@jaxxoneyewear.com
Phone: 7905242460